Many people have been asking me why I haven't done a posting in a while. I could say I've been busy which is true but not the reason for silence. The real answer is I've been unhappy recently over a couple of other major thefts and my general inability to stop these things.
The first was another regular customer, whose name I don't know, who came in frequently to buy 25¢ comics from the bins. After a while I quit counting what he had and just asked him what he had counted up and took him at this word. He continued coming in, bringing his own bag and filling it up with cheap reads. We had talked about which comics were not part of the deal and he seemed fine with that.
One day he did his usual thing picking up 200 - 25¢ comics and I rang up his total. When he left was looking for some recent comics when I realized several boxes of new comics were nearly gone. They had been there the night before (I just filled them) and he had been the first and only person in the store. He did seem more in a hurry than usual and now I haven't seen him since. If they were nearly all new comics with a few cheap ones sprinkled on top, then I probably lost between four and five hundred dollars on that deal, just because I trust people too much. And this is the small theft....
I shipped books to Montreal for WorldCon at the beginning of August. Since Neil Gaiman was guest of honor I decided to just bring his books with me. I couldn't get firm prices from the broker which should have stopped me right there. I know it's expensive to get books into Canada but I wasn't sure how much it would be. It turned out to be a LOT. Between exorbitant shipping charges, broker fees, extra taxes that even the Canadian government can't explain and several other extras, it ate up more than any profit I might have made at the convention. But the real insult to injury was the return shipment.
Someone along the way stole books out of the shrinkwrapped pallet of sealed boxes (of course it arrived unshrinkwrapped and boxes re-taped) . About $2500 worth. They knew which ones to pick - first editions of Neil's Graveyard Book as well as the special Subterranean edition of the same title. They took 'em all. What can I do about it? Not much. Sue the shippers/broker? The expense and time wasted pursuing the case even should I win could not justify any compensation I might see. I've been stewing over it for a month but I think just writing about it should help me clear my mind and (ever-so-slightly) forget about it.
It just bothers me how much I've lost to shop-lifting, employee-theft, vandalism, robbery, carelessness with my stuff, etc. I can trace over $300,000.00 in losses and that's just the stuff I know about. It could easily be double that or more. Since whoever keeps track of such things has suggested that as much as 7% of retail items are stolen, It could exceed a million dollars in my 33 years in business. I've never made a profit of 7% of sales in any year yet.
So if anyone reading this has ever stolen anything from me, bring it back. I'm broke.
Greg
The first was another regular customer, whose name I don't know, who came in frequently to buy 25¢ comics from the bins. After a while I quit counting what he had and just asked him what he had counted up and took him at this word. He continued coming in, bringing his own bag and filling it up with cheap reads. We had talked about which comics were not part of the deal and he seemed fine with that.
One day he did his usual thing picking up 200 - 25¢ comics and I rang up his total. When he left was looking for some recent comics when I realized several boxes of new comics were nearly gone. They had been there the night before (I just filled them) and he had been the first and only person in the store. He did seem more in a hurry than usual and now I haven't seen him since. If they were nearly all new comics with a few cheap ones sprinkled on top, then I probably lost between four and five hundred dollars on that deal, just because I trust people too much. And this is the small theft....
I shipped books to Montreal for WorldCon at the beginning of August. Since Neil Gaiman was guest of honor I decided to just bring his books with me. I couldn't get firm prices from the broker which should have stopped me right there. I know it's expensive to get books into Canada but I wasn't sure how much it would be. It turned out to be a LOT. Between exorbitant shipping charges, broker fees, extra taxes that even the Canadian government can't explain and several other extras, it ate up more than any profit I might have made at the convention. But the real insult to injury was the return shipment.
Someone along the way stole books out of the shrinkwrapped pallet of sealed boxes (of course it arrived unshrinkwrapped and boxes re-taped) . About $2500 worth. They knew which ones to pick - first editions of Neil's Graveyard Book as well as the special Subterranean edition of the same title. They took 'em all. What can I do about it? Not much. Sue the shippers/broker? The expense and time wasted pursuing the case even should I win could not justify any compensation I might see. I've been stewing over it for a month but I think just writing about it should help me clear my mind and (ever-so-slightly) forget about it.
It just bothers me how much I've lost to shop-lifting, employee-theft, vandalism, robbery, carelessness with my stuff, etc. I can trace over $300,000.00 in losses and that's just the stuff I know about. It could easily be double that or more. Since whoever keeps track of such things has suggested that as much as 7% of retail items are stolen, It could exceed a million dollars in my 33 years in business. I've never made a profit of 7% of sales in any year yet.
So if anyone reading this has ever stolen anything from me, bring it back. I'm broke.
Greg

Comments
Maybe you should make a poster and put it up in the store, with a picture of your son and something like "If you shoplift from me, you are stealing his college education" and underneath that, some of the information you wrote here. It wouldn't stop "real" thieves, but I think that some people shoplift thinking, "Oh, it's just this one thing" or "He has insurance" or any one of a hundred other stupid excuses. Maybe put it right in front of them, what they're doing?
Again, I'm sorry this has happened!
Store theft goes in the same emotional bucket to me as pissy customers - it happened very seldom, but overwhelmed the 50 great transactions before it.
Sad to say, I haven't found that letting my customers know more about the problem helped any. Those who had decided to steal things still did, it just made the rest of the people uncomfortable. While I greatly miss working retail, that's one of several aspects I'm happy to have behind me.
Sorry to hear that.
No kidding. 20% of the people causing 80% of the problems again.
We will be coming by soon to spend money, but that's probably no consolation because we do that sort of regularly anyway.
perhaps there's some insurance claim you can make on the things stolen in the post -- after all, you're paying outrageous shipping fees, some of that ought to be insurance.
so sad.
The store is no longer there.
I hate that some people take advantage of others, that they see trust as an opportunity, not to bond, but to destroy. I am so sorry this happened to you.
Perhaps, karma will catch up to these unscrupulous folks. I hope it does. And I wish you good fortune at DreamHaven. May your loss be rewarded back ten fold.
You can't sue the shipping company, but you can post your experience with them, naming names. When people google that company, one hopes that post is on the first page.
My folks owned a mom n pop grocery in the small town that I am from. People still come up to me to tell that they used to steal from the store "when I was a kid."
I'm not sure if this is supposed to make me like them...or what.
I'm sorry people are such jerks.
On the up side I had an item returned once with a note from the mother saying the child had been punished (not my big concern) and how sorry she was. Trouble is she probably never came back because of embarrassment, even although the parcel and note were anonymous.
Karma catches up with them in the end (even although that doesn't wash with with your bank manager.)
Best wishes
Karen
just as soon is I stop being broke too.
Thanks for having such a great store!
I hope writing about these experiences at least helped release a little of your tension. I know writing about work aggravations usually helps me!
Maybe if you're lucky it'd attract the attention of one of the TV judge shows.
Hopefully this posting will generate more business for you.
I once shipped a big box of rare books from California to New York, and it arrived torn open and re-taped, with half the contents gone. I submitted a claim to the shipper--a photo of the box, a list of what was missing, and receipts to show how much I'd paid for the books--and after they looked for the books in their lost & found, they simply sent me a check. It was close to a thousand dollars and really only took a little haranguing; no threat of legal action necessary. I'd still rather have the books, of course, but at least it wasn't a total loss. I really recommend pursuing a claim with the shipper/broker, not in court but through their ordinary channels for property lost or damaged in shipping. They have insurance to cover just this situation. Make them use it.
Best of luck stopping the thefts in your store.
sorry
*sigh*
People like that are scum. I am so sorry for how it has hurt you - it is a betrayal of both your business, and your trust - but it is also a betrayal of the author, the publishers, and the industry. What kind of fan and book-lover would harm the people who provide them such a service - the priceless gift of a few hours' escapism in a fantabulous, well-written story? Such action is practically biting the hand that feeds.
If you want the book that badly, reward the creators and providers who allowed you to have it. Anyone who resorts to such callous thievery is a hypocrite and a cretin.
Good luck.
In my 15 years in retail, and as manager of a small, independent record store I've learned quite a few things. People (who are already inclined to steal) will steal when they think they can get away with it. As a shop owner, you have to make it as hard for them to do that as possible. You don't want to make your customers uncomfortable, but they should know that you're keeping an eye on them in some way. Security cameras are great for this. We have several in our store, and they've been invaluable in catching several thieves nasty enough to try. You may already have cameras in your store, in which case, I would post a picture of the customer in question for all to see in case they recognize him. You can't accuse him of stealing of course (unless you want more legal issues), but you can find out if anyone knows him.
I hope you can recoup some of you losses somehow, as well as your faith in humanity. It's important that we, in retail, keep some of that so we don't end up scaring off the good ones who do come in.
In terms of recouping some of the other funds, though, I'm willing to bet there are folks out there who would happily contribute to a PayPal fund in support of your store--especially if Neil tweeted about it--or who'd buy t-shirts to help raise money, etc. Pandemonium Books & Games did this a couple of years ago and it kept them from going under.
Again, I'm really sorry this has happened to you. It's hard enough being an independent bookstore owner in this market & economy...best of luck.
I'm going to give you some of my books. If someone steals them, it won't cost you a thing. If you can sell them, you'll be a bit less broke.
Best,
BB
As a bookseller I know what you are feeling. As a mail order customer of yours I'll try and buy something, by way of assistance.
Best wishes,
James.
Joyce